Privacy Policy of The Space Grid

The Space Grid (“we,” “us,” or “our”) values your privacy and is committed to safeguarding your personal data. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal data when you interact with our website, social media platforms, booking systems, or visit our event spaces (collectively, our “Services”).

By using our Services, you acknowledge and agree to the practices described in this Policy.

1. Introduction

Personal Data.
“Personal Data” refers to information that can identify you as an individual, whether directly or indirectly. This may include details you provide when enquiring about or using our spaces and services.

Our Services.
The Services covered under this Policy include event space bookings, venue experiences, digital interactions, and all related online and offline engagements offered by The Space Grid.

References to “you.”
In this Policy, “you” refers to any individual who interacts with The Space Grid — whether as a client, visitor, vendor, or guest.

2. Personal Data We Collect

We collect information in several ways:

• Directly from you, such as when you make an enquiry, booking, or contact us.

• From your company or event organizer, when making arrangements on your behalf.

• Automatically, through your interactions with our website, Wi-Fi network, or digital booking platforms.

The types of data we may collect include:

• Name, email, contact number, company name, and designation

• Billing details, such as credit card or bank information

• Demographic information, such as nationality and date of birth

• Photographs, videos, or audio recordings (e.g., during events or for security purposes)

• Device and network information (IP address, browser type, Wi-Fi MAC address, etc.)

• Booking history and space utilization preferences

3. How We Use Your Personal Data

We use your personal data to:

• Facilitate and manage your bookings and event experiences

• Verify your identity or manage access to our spaces

• Process payments and invoices

• Communicate updates, respond to enquiries, or provide support

• Send marketing materials, event announcements, and promotional offers (where you have consented)

• Improve our Services through data analysis and feedback

• Maintain a safe and secure environment for all users

• Comply with applicable laws and regulatory obligations

4. Disclosure of Personal Data

We may share your personal data:

• With our employees and authorized service providers (e.g., IT, security, marketing, payment processors) who require access to perform their duties

• With business partners, affiliates, or vendors involved in the hosting or co-organization of your events

• When required by law or government authorities

• With third parties for legitimate business purposes, such as analytics, service improvement, or collaboration opportunities

All third-party recipients are bound by confidentiality and data protection obligations.

5. Withdrawing Consent

You may withdraw your consent for us to collect, use, or disclose your Personal Data at any time by writing to our Data Protection Officer (details below).

Upon receiving your request, we will process it within fourteen (14) business days and inform you of any implications—such as our inability to continue providing certain Services.

Please note that withdrawal of consent does not affect our right to retain or process data where required by law.

6. Access and Correction

If you wish to:

• Access a copy of your Personal Data held by us; or

• Correct or update your Personal Data

You may contact our Data Protection Officer in writing at privacy@thespacegrid.com.

We will respond within thirty (30) days of receiving your request and inform you of any applicable administrative fees (if applicable).

7. Protection of Personal Data

We implement administrative, physical, and technical safeguards to protect your information, including:

• Encrypted storage and transmission of data

• Restricted access on a need-to-know basis

• Up-to-date security systems and anti-virus protection

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We continually review and enhance our security measures.

8. Accuracy of Personal Data

We rely on the accuracy of the information you provide. Please notify us promptly if your Personal Data changes by contacting privacy@thespacegrid.com.

9. Retention of Personal Data

We retain your Personal Data only for as long as necessary to fulfill the purposes stated above or as required by law. When retention is no longer necessary, your data will be securely deleted or anonymized.

10. Data Protection Officer

For any enquiries, feedback, or requests regarding your Personal Data, please contact:

Data Protection Officer
The Space Grid
📧 privacy@thespacegrid.com
📞 +65 8914 8238

11. Legal Basis for Processing

We process your data on one or more of the following bases:

• To perform a contract with you or your organization

• To comply with legal obligations

• For our legitimate business interests (e.g., improving customer experience, security, and marketing)

• With your consent, where required

You may object to certain processing activities in accordance with applicable data protection laws.

12. Updates to This Policy

This Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date indicated. Continued use of our Services after any changes constitutes acceptance of the updated Policy.

Last updated: 22 October 2025